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Dear customers

From the day this company was started, taking care of our customers and our employees has been the top priority. Over the past few weeks, all of our lives have been impacted by the spread of the coronavirus. As the situation continues to evolve, we are following the recommendations of public health officials and government agencies to ensure that we are doing all that is possible for our employees and community to remain protected, while continuing to serve our customers’ needs in creating a comfortable and functional home. We are so moved by our strong, experienced and agile teams who are working in new ways to accomplish this.

After very careful consideration, we have made the difficult decision to temporarily close our stores in North America on March 17. We will be closed until further guidelines are received around restrictions being lifted and we can safely return our teams to work. We will continue to pay our retail associates as scheduled during this time.

Our website will remain open 24/7. Please call our customer care center if you have any questions (1-855-860-1082).

We will continue to update you as we know more but for now, we hope you and your loved ones stay safe and healthy.

From our family to yours,

Laura Alber
CEO

Alex Bellos
president, west elm

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