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Contact Us

Customer Service

Couldn't find what you were looking for? Have a great idea for a new product? We value your feedback and want to hear from you. To let us know how we can improve your shopping experience, or to ask a specific question about your order, find our contact information below.

Phone: Toll Free at 1 855-860-1082
8:00am – 9:00pm 7 days a week

Email: international@westelm.com

Mailing Address

Williams-Sonoma, Inc.

3250 Van Ness Ave.

San Francisco, CA 94109


Public Relations & Marketing

For all media, marketing & public relations enquiries, please reach out to the public relations team directly at westelmpress@wsgc.com

For all marketing & collaboration enquiries, please reach out to the Canadian marketing team at canadamarketing@wsgc.com

Accessibility for Ontarians with Disabilities Act

Williams-Sonoma Canada Inc. is committed to excellence in serving all customers including people with disabilities. A copy of our Policy on Accessible Customer Service is available here, and a copy of our Multi-Year Accessibility Plan is available here.

We welcome feedback from all customers and members of the public, including feedback about our policies or the delivery of goods, services and facilities to persons with disabilities. If you have any questions or feedback about accessibility, or require any further information about accessibility, please contact Customer Service referenced above. Accessible formats and communications supports with respect to both our policies and feedback processes are available on request.