- Collecting and Using Information About You
- Purchase or Order a Product
- Create a Gift Registry
- Visit our Stores
- Sign-up for Promotional Communications
- Create an Online Account
- Catalogs and Events
- Contests, Sweepstakes and Promotions
- Surveys and Customer Research
- Apply for Employment
- Customer Service
- Sharing of Personal Information
- Website Information, Social Media, Cookies and other Tracking Technologies
- Online Ads/Interest-Based Advertising
- Opting Out Of Marketing And Transfers; Updating and Deleting Information About You
- Access to Your Personal Information
- Safeguards and Retention
- Links to Third Party Web Sites
- Policy Changes
- Contact Us
Collecting And Using Information About You
The term “personal information” means information about an identifiable individual, including name, address, email address, signature, and other information relating to an individual. We may collect and use personal information when you:
- purchase or order a product;
- create a gift registry;
- visit our stores;
- sign up for our Key Rewards program (where available);
- sign-up to receive promotional email or other communications;
- register to receive catalogs or to attend an event;
- participate in contests, sweepstakes or promotions;
- participate in surveys or customer research;
- visit or register on our website;
- apply for employment; or
- contact our customer service department with a comment, question or complaint.
To serve you better, we may combine information you give us online, in our stores or through our catalogs. We may also combine information with publicly available information or other information we receive from third parties, including as set out under “Online Ads/Interest-Based Advertising” below. We use that combined information to enhance and personalize your shopping experience, and to recognize our customers so that we can communicate with you about our products and events that may be of interest to you, and for other promotional purposes. We also use information for internal purposes, such as analyzing preferences, trends, and statistics to help us better understand our customers and to enhance our product and service offerings and for security and fraud prevention purposes.
Purchase Or Order A Product
You do not have to provide us with any personal information when you purchase merchandise with cash at one of our stores. If you use a credit or debit card for your purchase, we collect your debit or credit card-related information and your signature to process and administer your payment. If you make a purchase online, we also collect your shipping and billing address, telephone number and email address in order to arrange shipment of your order, track your order, contact you about your order and for fraud prevention purposes. If you purchase a gift card on one of our websites, we may also collect the name and email address of the recipient in order to deliver the gift card on your behalf. We maintain a record of your product purchases to facilitate merchandise returns, and to better understand your preferences and tailor our communications to you.
Create A Gift Registry
If you choose to create a gift registry, we collect personal information in order to administer your registry account and arrange for delivery of gift items. The information we collect includes your (and your co-registrant’s) name, mailing address, phone number, email address, event type and date, shipping information, and the items in your registry.
Visit Our Stores
We use CCTV cameras in our stores to collect video recordings for security and loss prevention purposes. For more information, please contact us using the contact information set out at the end of this policy.
Sign-Up For Promotional Communications
We may offer you the ability to sign-up to receive marketing and promotional communications through our website or on third party websites (including through social media sites). If you sign-up, we collect certain personal information (such as first and last name, email address or mobile phone number) which we use to send you email, text message or other communications containing updates regarding products and services, special promotions or upcoming events that may be of interest to you. From time to time, we may also collect optional demographic information or information about your personal interests or preferences. If you choose to provide this information, we use it to tailor our communications to you.
You can opt-out of receiving promotional email from us by following the opt-out or “unsubscribe” instructions provided in your email or text message, or by contacting us as set out below. Please note that you may continue to receive transactional or account related messages from us.
We may use “refer a friend” and other similar features on the Services to permit you to send email to others individuals that might be interested in WSI Brands. This feature requires you to submit your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient to do so. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message.
We contact you only in ways compatible with your communications choices. We rely on you to ensure that your contact information is accurate, complete, current, and otherwise reliable. To update or correct your contact information, please contact us as set out below.
Create An Online Account
You do not have to create an online account to visit and browse our websites. However, to access certain features on our websites, you may be required to create an account and provide your name, email address and a password you choose. We use this information in order to create and administer your online account. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages).
Catalogs And Events
If you register to receive a catalog or attend an event, we collect information such as your name, mailing address or email address. We use this information to add you to our catalog mailing list, and/or to facilitate your registration for the event.
Contests, Sweepstakes And Promotions
When you enter a contest, sweepstakes or participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest, sweepstakes or promotion. At the time you enter the contest, sweepstakes or promotion, we may obtain your consent to send you future promotional communications.
Surveys And Customer Research
From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. The information obtained through our surveys and customer research is used in an aggregated form. We use this information to help us understand our customers, to enhance our product and service offerings, promotions and events, and/or to assist in the selection of store locations.
Apply For Employment
In connection with a job application or related inquiry regarding potential employment with WSI Brands, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.
When you contact us with a comment, question or complaint or use our live chat feature, you may be asked for information that identifies you (such as your name, address and a phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and events and promotions.
Online Ads/Interest-Based Advertising
To learn more and to opt-out of having your information used by participating companies for online behavioural advertising purposes, please visit the Digital Advertising Alliance of Canada (DAAC) at http://youradchoices.ca/choices, or you may also click on the Interest-based Ads link at the bottom of any page.
To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt-out again. Please note that if you opt-out, you may still receive online advertising from us (since interest-based ads are only one form of advertising) but it will not be based on online behavioural information about you.
We may also use services provided by third-party platforms to serve targeted ads on such platforms. We do this by providing a hashed version of your email address or other information to the social media platform provider. To opt-out of the use of your email address for this type of social media advertisements, please visit Facebook Ad Preferences page or view their help link at https://www.facebook.com/help/568137493302217. You may also please contact us at 1 (855) 860-1082 or send us an email firstname.lastname@example.org, or as set out below.
Opting Out Of Marketing And Transfers;
We want to communicate with you only if you want to hear from us. If you would like to withdraw your consent to receive marketing communications from any of our brands, you can call us at 1 (855) 860-1082 or send us an email email@example.com. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive and from which of our brands. If you like, you may use one of the following statements in your message to us:
- I prefer not to receive marketing email communications, such as updates regarding products and services, special promotions or upcoming events.
- I prefer not to receive direct mail, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events.
You may also click the designated link or instructions included in all email and text messaging communications to be removed from future marketing email or text message updates. Please note that you may continue to receive transactional and account-related electronic messages from us and we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
Please note that you may continue to receive communications (such as mailed catalogues) while your opt-out request is being processed.
Access To Your Personal Information and Your Rights
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may submit a request to access, a request to update and corrections of inaccuracies in the personal information we have about you in our custody or control by emailing or writing to us at the contact information set out under “Contact Us” below, please visit https://wsi.truyo.com. Note that you may also update certain contact information by logging into your online account, which may be faster than submitting a request. In order to verify your identity, you will need to provide at least three of the following pieces of your information: name, telephone number, e-mail address, mailing address, and last transaction amount. We will match this information to the information on our systems. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records. In some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. To help protect against fraudulent requests for access to your personal information, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your information before granting access. For example, we may require you to verify your identity before you access your personal information.
Safeguards And Retention
We maintain reasonable physical, electronic, and procedural safeguards to protect the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Links To Third Party Web Sites
Please contact us if:
- you wish to access, update, and/or correct inaccuracies in your personal information, or
- you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.
You may contact us regarding these matters by phone at 1 (405) 717-6139, by email at firstname.lastname@example.org or by mail at the following address: Williams-Sonoma Canada, Inc., c/o Williams-Sonoma, Inc., Attn: Legal Department, 3250 Van Ness Ave., San Francisco, CA 94109 USA.
Effective Date: September 28, 2021