FRONT DOOR DELIVERY
With Front Door Delivery, your item ships from our Distribution Center by UPS and arrives to your home within 4-5 business days of order receipt.
PICK UP IN STORE
Select items are eligible for pick up at your local store. In-stock items can be picked up 2 hours after your order is placed at no additional cost. Eligible non-stocked items can be Shipped to Store for a reduced flat-rate shipping fee, starting as low as $19.99 (on orders up to $399). Please refer to the item dimensions to ensure the product will fit in your vehicle. Visit our Shipping Information Page for more information.
UPS STANDARD DELIVERY + PROCESSING CHARGES
The shipping rate varies depending on your order total and shipping options. Visit our Shipping Information Page for more information.
Add $8.50 for each gift wrap. For next day delivery, add $26.00 per address. Items shipped directly from the manufacturer and oversized items are not eligible for next day delivery.
NEXT DAY DELIVERY + PROCESSING
For an extra charge of $26.00 per address, within the contiguous 48 states, we can arrange for next day delivery to most destinations. If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed on Friday after 6pm PT through Sunday will arrive on Tuesday. Note: Next day delivery service is not available for out-of-stock items, personalized items or for items shipped directly from the vendor.
EASY RETURNS
At West Elm, we take great pride in the quality of our merchandise. With valid proof of purchase, most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. Items that aren’t eligible for return are:
- Final sale items (with prices ending in $.97)
- Monogrammed items
- Made-to-Order (MTO) items
- Robin mattresses and foundations
- Gift cards
- Items damaged through normal wear and tear
For full details, please visit our Returns Page.
General Shipping Information
Most purchases are shipped from our Distribution Center by UPS, to arrive in your home within 5 business days of order receipt.
Shipping Rates
The shipping rate varies depending on your order total and shipping options
Rush Delivery Available
For an extra charge of $15 per address, we can arrange for rush delivery to most destinations.
Return Policy
We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost. After 30 days, we will replace or refund your purchase against manufacturer's defects ONLY. Please note that we cannot accept returns on final-sale merchandise, monogrammed/personalized items or on items damaged through normal wear and tear. We regret that we do not give price adjustments on previously purchased items.
For further assistance please call our customer service department at 1.888.922.4119 or send an email to customerservice@westelm.com